Members Area

Sale terms & conditions

Updated May 2024

 

Our sales terms of service

Pop Chorus Limited (Company number: 9092175; VAT number: 337 9878 35) runs feel-good adult contemporary choir groups in and around Suffolk, and online.

Community Pop Chorus CIC (Company number: 1503597) is the not-for-profit, social enterprise, arm of Pop Chorus, offering a range of inclusive, accessible, singing-based activities to promote wellbeing.

Both share the Registered Address: Unit 3, Alton Business Centre, Valley Lane, Wherstead, Ipswich, IP9 2AX

We strive to provide a good shopping and ticket-buying experience, online and in-person, so this sets out our terms of service.

 

Information accuracy

We make every effort to display and describe our products, services and events, and their associated prices and availability/lead times as accurately as possible in our online shop. In particular for garments, we use our experience to convey realistic sizes if we deem manufacturers’ claimed sizes as less realistic.

Some minor inaccuracies may be unavoidable: for example, when mocking up designs prior to our first production run, or where print sizes may vary slightly across different garment sizes.

Very occasionally errors, inaccuracies or omissions may come to light, in which case we reserve the right to correct them. Naturally, we will do our best to minimise the impact to shoppers and reach a mutually satisfactory resolution if there is an issue.

We reserve the right to change prices, modify or discontinue products, services and events, and limit sales, at any time without notice.

 

How we process transactions

Pop Chorus’s online shop is hosted on the WooCommerce e-commerce platform that enables us to sell our products, services and tickets for events to you, linked with Square to process payments for us.

For certain products, we are able to take payment in-person and process refunds using Square terminals.

For Community Pop Chorus CIC events, we sell tickets online through the Ticket Tailor digital ticketing solution, linked with Stripe to process payments.Your financial information is processed (securely) by these third parties, not Pop Chorus Ltd or Community Pop Chorus CIC.

Your submission of personal information through our online shop is governed by our Privacy Policy and Cookie Policy.

 

Delivery

Initially, purchases can be made on a ‘Click & Collect’ basis only, by selecting which choir group you would like your order delivered to – for which there is no charge.

In the future, however, we hope to be able to offer delivery to UK addresses – details of delivery charges will be made clear when the service launches.

 

Online shop – returns and refunds

Put simply, we ask you to let us know of any problems as soon as possible, and we’ll do our best to reach a happy resolution. But should you require a return or refund we will, of course, comply with consumer law:

You must let us know (best by emailing shop@popchorus.co.uk) if you wish to return or get a refund on an item within 14 calendar days of receiving it.

You must then return the item to us within 14 days of telling us.

We must then process a return or refund to your original method of payment you within 14 days of receiving your returned item (exactly when you receive your credit may vary by card issuer).

The item must be unused and in the same condition that you received it in, and we will need to have your e-receipt as proof of purchase. You will be responsible for paying for your own shipping costs for returning the item. Delivery costs, if applicable, will be non-refundable.

 

Online tickets – changes, cancellations, returns and refunds

In the unlikely event has to move venue or is rescheduled to another date, your tickets will remain valid.

If you can’t make the revised event, or an event has to be cancelled, you’re of course entitled to a refund (less any booking fee). As always, we strive to give advance warning of any changes in order to minimise any inconvenience.

Once tickets are purchased they are non-refundable, particularly as events often have a cost based on reaching a certain capacity, and each purchase incurs fees. However, if you find yourself having a legitimate reason being unable to attend, please let us know, and we’ll try to work something out – the earlier you can let us know the better (“no shows” on the day won’t be refunded).

 

If you need to get in touch

Please email shop@popchorus.co.uk with any questions, concerns or complaints.

CONTACT US

Pop Chorus Limited (Company number: 9092175; VAT number: 337 9878 35)

Community Pop Chorus CIC (Company number: 1503597)

Registered address: Unit 3, Alton Business Centre, Valley Lane, Wherstead, Ipswich, IP9 2AX 

Find out more

Pop Chorus choirs

Wellbeing Sessions